FAQs:
Residents looking to rent from Out Fast PM

Potential renters, before you begin:

As a company, we do business in accordance with the Federal Fair Housing Law and welcome Persons of all Race, Color, Religion, Sex, Handicap, Familial Status, or National Origin.

1. Q: What’s amounts are due at the time I sign the lease vs what’s due at the time I move in?
   A: The security deposit is due at lease signing with other move-in charges being due at least 7 days prior to move-in. Those charges will be available for review in your resident portal.
2. Q: Is my rent prorated if I don’t move in on the 1st of the month?
   A: Yes, however a full month of rent will still be due.
3. Q: If my application is approved for a property, how soon can I move in?
   A: We require at least 7 days to coordinate a move-in once the lease is countersigned by the Out Fast Team before a resident can occupy the unit.
4. Q: Is a security deposit required?
   A: A typical security deposit may be equal to one month’s rent.
5. Q: What does the admin move-in fee cover?
   A: The admin move-in fee is to cover administrative and coordination costs for the move-in process.
6. Q: What is the risk mitigation fee?
   A: A Risk mitigation fee is tied to a credit score and assists in reporting on time payments to the credit bureaus which may assist in improving a residents credit score.
7. Q: Is there a credit pull for the application?
   A: Yes, a soft pull is completed.
8. Q: Are routine inspections completed on the property?
   A: Yes. proper notice of an upcoming routine internal or external inspection may be completed throughout the lease. Generally these may occur a few times throughout the year.
9. Q: Are residents allowed to mount or install any items on the walls? (TVs, Pictures, etc.)
   A: Residents may mount a TV on an existing wall mount if it exists on the property or if they return the wall condition (texture, paint, etc.) back to the original condition upon move-out. Residents may be assessed damages from the security deposit if done improperly.
10. Q: How do we submit maintenance requests and how does the process work?
    A: Maintenance requests are to be put into the resident portal by the resident with applicable photos or videos. The lease outlines repairs that are the resident or landlord responsibility. If a resident is unsure, they may submit a request to be reviewed by our team. Vendors will coordinate with the resident to make any repairs unless under urgent or emergency situations.
11. Q: Where can I schedule a viewing for the property?
    A: Our advertising will contain the proper contact information depending on what website or platform the potential resident finds the unit available for rent. Additionally, a resident may call our office for more details.
12. Q: Can I move in on Friday’s or weekends?
    A: Our typical move-in days are scheduled Monday through Thursday.
13. Q: How long does it take to find out if I’m approved?
    A: Missing or incomplete documentation may delay the process if not provided correctly but generally applications are reviewed within 24-48 hours but additional time may be needed depending on the information provided.
14. Q: Where can I apply for a property?
    A: Our advertising will contain the proper contact information depending on what website or platform the potential resident finds the unit available for rent. Additionally, a resident may call our office for more details. Our rentals can be found above.
15. Q: Are application fees refundable?
    A: Application fees are not refundable.
16. Q: What if there are multiple applications on the same property?
    A: We will process all applications for consideration as to what we (in our sole discretion) deem the best applicant, which may not necessarily be the first application received. In such cases, more than one applicant may be approvable, however only one will eventually be approved. If a resident misses out on a property but the application is approvable they may potentially transfer an application to another property.
17. Q: Who needs to fill out an application?
    A: All residents over the age of 18 will be required to fill out an application, anyone younger than 18 will need to be noted as an additional occupant. Co-signers will also need to apply if applicable.
18. Q: What are the typical income and credit requirements along with what else is on the application?
    A: Our minimum requirements are 3x the monthly rent as household income and 600 credit scores. We will also screen for criminal records, background checks and other items.
19. Q: What are your pet restrictions?
    A: A property may have specific pet restrictions but an upfront pet fee and monthly pet fee may be required. Service animals cannot be discriminated against. Contact us for property specific details.
20. Q: Am I required to have renters insurance?
    A: All residents must carry active renters insurance during the lease period and may choose a company at their discretion. Proof of insurance will be required to be obtained by our team.
21. Q: Which day is trash collection?
    A: Depending on your area, a google search such as “Trash pickup days in the City of Tampa” should provide resources for your trash pickup days. You may need to search based on the city or county and it should bring up relevant information.
22. Q: Where and how do I pay my rent? What are the forms of payments accepted?
    A: Most residents pay through our online portal with auto-pay (bank payments) or using a debit or credit card. A processing fee may apply, additionally residents can mail or drop off a cashiers check or money order (no personal checks or cash) to our office address before the rent due date.
23. Q: How can I pay my security deposit and move-in charges?
    A: Most residents pay through our online portal with auto-pay (bank payments) or using a debit or credit card. A processing fee may apply, additionally residents can mail or drop off a cashier’s check or money order (no personal checks or cash).
24. Q: How long is a typical lease?
    A: Leases are for 12 month periods, if a resident is renewing a lease there may be additional options provided for a month-to-month option, another 12 month lease or a variation depending on the circumstances or resident needs.
25. Q: What utilities are my responsibility?
    A: This may depend on the property, but generally a single family home a resident will be responsible for their own water and electric in their own name. For townhomes, electric may be a resident responsibility while water is potentially included in the rent if it is covered by the owners HOA payments (this typically also applies for condos). For apartments or multifamily units the electric will be a resident responsibility, but water may or may not be included, generally if the property has one water meter or a water meter per unit. Additionally, landscaping and pest control is usually a resident responsibility on single family homes, townhomes and condos where usually this is typically included on multi-unit properties.
26. Q: What is the cost for terminating a lease early?
    A: Generally, a penalty is charged for breaking a lease prior to its expiration date. This penalty is typically 2x the monthly rent plus an additional $250 administrative fee. Your lease will outline specific details and to confirm these amounts.
27. Q: Are there restrictions on decorating or marking minor alterations to the unit?
    A: Generally a resident may not change things within the inside or outside of the property. Written approval would be required and a resident would be required to change anything back to the prior/previous existing condition before move out.
28. Q: How are rent increases and renewal amounts determined?
    A: The real estate market is constantly changing, typically rents are considered by the amount of bedrooms, bathrooms, heated square footage and other amenities for the property in regards to others nearby that may be of similar age and condition. A owner may also choose to have a specific strategy to meet the obligations of their financial situations or bank requirements for the loan on the property. This same thought process is used for lease renewal time.
29. Q: What is the process to have my security deposit returned?
    A: After a resident moves out, our team will assess the condition of the unit. Ideally we may have a inspection from before/after move-in (within a week of move-in) so we can reference photos and condition. There are adjustments made for normal “wear and tear” and cleanliness of the unit. Any damages will be assessed against a deposit, if none, then it will be returned to the last known address or the forwarding address if one is provided by the resident in accordance with the process and timeline outlined by the State of Florida.